It may take 14 days to complete the refund processing. 

Overview of Pandora 

Pandora is a public Danish jewelry manufacturer and retailer company. The company was founded in 1982, by Per Enevoldsen in a run family jewelry shop in Havneholmen 17-19 DK-1561, Copenhagen, Denmark. 

Pandora offers a wide variety of designer and customized necklaces, watches, earrings, and charm bracelets. Pandora products are crafted in Thailand and served worldwide. 

The annual revenue of Pandora is DKK 19 billion. Alexander Lasik is the CEO of Pandora group since 2019. 

now let’s look into the return policy of Pandora jewelry.

Return policy of Pandora Jewelry

Pandora accepts all returns and exchanges by mail or in-store. The procedure is described here; 

By in-store

-Visit nearby Pandora store PANDORA Jewellery Global Store Locator from which you have bought. 

-Don’t forget to take an email invoice or original payment receipt. 

-Ask for return and refund terms and conditions. 

Important note: If you purchase from afterpay or Klarna payment products can’t be returned via in-store. They can only be returned by mail. 

  1. By mail

-Visit the official website of Pandora PANDORA Jewellery Global Store Locator. 

-Click on the return tab. 

-Fill out the application carefully and give related information.

•Reason for returning the jewelry

•Product number 


-Attach pre-paid label and form print outside the returned box. The prepaid label is attached to the product while purchasing. 

-Drop products to near UPS point or your preferred courier service. 

Important note- You don’t have to pay return shipping charges if you choose a courier with UPS point. 

-Ask for tracking servicing and insurance if your order costs more than $50. 

-Mail the box to the Pandora address; 


4638 Shelby Dr.

Memphis, TN 38118. 

-If you haven’t received a prepaid shipping label, you may contact 1-888-556-9009 and ask for a pre-paid label of the product. 

It may take 7 to 10 business days to proceed to return and another five days for a refund. 


Products you are going to exchange must be unused, and its original condition while purchasing. Pandora accepts all exchanges within 30 days of purchasing by only in-store visits. 

-Pandora doesn’t accept any exchange by mail. For exchange, one must have to return it in-store. 

-Find nearest Pandora store at PANDORA Jewellery Global Store Locator – Pandora Jewelry

-One must carry the original payment receipt while exchanging. 

*Original shipping cost is not refundable. 

How much may it take time to proceed with the return? 

It may take ten business days to return by mail and another five days to get a full refund via the original method of payment. One will receive an email notification when the return will proceed. 

Some cases for return and exchange at Pandora 

-The damaged or defective pieces can be returned only by mail, they can’t be returned or exchanged by an in-store visit. 

-Pierced earrings, earrings, pendants, last chance, or clearance products can’t be returned. 

-If you have paid from Klarna or afterpay, it will only be returned by mail. 

-The refund will be credited back on the original method of payment but if one has purchased using gift cards, the refund must be returned to gift cards. 

-If one has purchased using PayPal, the credit will be back via the gift card. 

-Multi-brand stockist’s products can’t be exchanged. 

-There is no refund or exchange for final sale products. 

-Original shipping cost is non-refundable. 

-If one hasn’t received the original receipt, Pandora doesn’t proceed to return or exchange any products. 


Pandora is a well-known brand for its designer jewelry. It offers designer and customized necklaces, watches, and earrings that enrich women’s personalities and style. They also craft signatures and make customized charm bracelets. 

Pandora’s product site is in Thailand and offers products in more than 100 countries. Pandora serves their products in more than 100 countries and has 10000 authorized stores worldwide. 

Are shipping charges refundable? 

Ans- Shipping charges are non-refundable as well final sale products or gift cards can’t be returned or exchanged. 

What are the delivery charges of Pandora products? 

Ans- The delivery is free if your order costs over $75. If under $75, delivery charges may cost $7.95. It may take 3-5 business days. 

If you have chosen Express delivery, it may cost $16.95 and take 1-3 days to deliver at your doorsteps.