Return Policy at Michaels

Michaels is a U.S.-based arts and crafts retailer with over 1,550 locations. 

That’s the number of Michaels and Michaels Pro shops where you can return products within 60 days of buying. The product you want to return must be brand new, unopened, and in its original container.

The receipt isn’t required to return a product to Michaels, but it is helpful. If you don’t have one, you’ll need to show proof Of identity to verify your case. 

If you are a registered member of the Michaels Rewards program, Michaels will help you locate the invoice using your Michaels Rewards program number.

You can get a refund for the product’s lowest value in the last 90 days without the need for a receipt in the mode of a store refund voucher or limited-edition exchange, but you won’t be able to get your cashback.

Returns for Michaels Online Purchases

Returns from online purchases can get handled at a Michaels shop, but returns of items bought by online purchases cannot be undertaken online. 

Exchanges are also not possible to request online. You must return a product bought from the online store and place a new order if you want to exchange it.

Use your shipping receipt or shipment notification email as proof of payment for online returns. 

Customer service is the only way of changing an order online that has already been placed.

The Michaels Return Policy Has Some Exceptions

It is difficult enough to return the product without all of the exceptions to return policies, but Michaels has a lot of them:

There is a ten-day time limit on check purchases, and they could only be offered a refund with store credit. Except for where required by law, gift vouchers and prepaid cards cannot be brought back or exchanged. A 180-day return period applies to items purchased. You could get a reimbursement for classes in the store until the class begins. Within two weeks, personalized framing orders can get revised at the same store where they get placed.

Returning Michaels Products

Michaels accepts returns in the following ways:

through the mailIn stockReturning a Merchandise by Mail

Here’s How To Send An Item Back To Michaels:

A customer service agent can help you with your refund. Print the return postage label you’ll receive via email from a customer service representative. Place the label on the package and secure it. Drop off your parcel at a UPS location near you.

Receipt Returns:

If your Michaels acquisition does not live up to your expectations, it can be handed back or exchanged for a full refund within 60 days at any Michaels place. Except in the following cases, returns will get issued in the original form of payment:

Cash will get reimbursed for items purchased with a debit card. A Store Return card will be given for all items purchased with a gift voucher or receipt. A 10-day waiting time applies to returns made with a verification. Purchases made with a check that is returned in under ten days could well be given a refund on a Return Voucher. PayPal payments made on the internet will be given a refund in cash. Except for defective goods and products, all returns and transactions must be new, unopened, and in their original container.

What Happens If You Can’t Locate Your Receipt?

Don’t be concerned! If you purchased the item with a debit card, credit card, or a reward points number, Michael’s customer service would dig their system for the invoice. If you cannot find the receipt, you will need to show proof Of identity (a driver’s license from the United States, Canada, or Mexico, a government ID from the United States, a Canadian provincial ID, a passport, or a U.S. military ID.)


As a result, these were all about Michaels’ return policy. They accept returns in a variety of formats, including with an invoice, without an invoice, in-store, and by mail. Michaels does not offer a return policy. A refund will get processed in the same manner as the form of payment you used to purchase the product.

What is Michaels’ customer services number?

You can reach customer support for assistance.

Is it possible for me to exchange my item at Michaels?

Michaels does not accept returns for exchange, and all returns are refunded only.

Is there a cost associated with returning the item?

You must make a return on your own

How do I return Michaels products that have been opened?

No, you won’t be able to. They only accept a return for items that have not been used.