The Process of Returning Beauty Products at Ulta, Kohls, and Other Stores

The process of returning beauty products at Ulta, Kohl’s, and other stores is not always straightforward. It can be confusing to know what you’re allowed to return and what you’re not. There are a few things you should know before heading to the store. First, Ulta and Kohls both allow customers to return any beauty product that they’ve used or opened with the receipt. Ulta will also take back cosmetics that were purchased at their store as long as they have a receipt and the item is in its original packaging. Kohls will take back any makeup that was purchased in their store if it’s unopened and has a receipt. Before returning an opened beauty product at Ulta or elsewhere, check with the store’s customer service department for specific instructions on how to proceed with the return. Some stores will require that the package be packaged in original packaging and include all the original tags attached to the product so they can track its path back to them if necessary.

Store Policies for Returns on Unopened Items

Returns on unopened items are not allowed in some stores. For example, if you purchase an item and then change your mind, you will not be able to return it. If a store does accept returns on unopened items, they may have a policy that says that they only allow one return per item. Some people think this is unfair because they might have purchased the wrong size or color of an item and now they can’t exchange it. They also might want to return something because it was defective or damaged but the store won’t take it back even though there is nothing wrong with it.  In most stores, beauty products must be unopened and in their original packaging. The company will not accept any returned product that has been opened or used. Beauty products that are returned to the store will be examined by the store’s staff and may require additional testing. If the product is determined to be faulty, it will be refunded or replaced with an equivalent item at no cost to you.

If you received a damaged product from a retailer:

Contact the retailer for help fixing the damage before returning it to them. If the retailer cannot fix the problem, they may offer you a replacement or refund your purchase price.

If you receive a damaged product from an online retailer:

Contact the company’s customer service team immediately after receiving your shipment so they can work with you on resolving any issues with their shipping policy or handling of damaged goods. If there is no way for you to contact customer service, file a claim with your credit card company as soon as possible so that they can assist you in filing a claim against their merchant account provider (this usually requires evidence such as photos). This process can take months or years.

How does the return Policy work for Unopened Beauty Products at Ulta?

Unopened items may be returned within 30 days of the original purchase date for a refund or exchange (some exceptions apply). Items must be in the original packaging and include all accessories, such as samples, coupons, and orders that have been customized. We will not accept returns of any product that has been opened or used. If an item is returned damaged or defective, it must be accompanied by an official receipt from the store where it was purchased.

Here’s how:

Any product that is returned damaged or defective must be accompanied by an official receipt from the store where it was purchased. Returned items must be in new condition and include all accessories, such as samples, coupons, and instructions. Items must be in their original packaging and include all accessories, such as samples, coupons, and orders that have been customized. Returns will not be accepted on opened products or those that are missing any materials.


Ulta has a great selection of both drugstore and high-end makeup brands. They also have a good variety of skincare products. Their prices are middle-of-the-road, making them a great option for those who want quality without spending too much money.

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The best return policy for beauty products is Ulta, but if you have a great Sephora return policy, that can work.

Can you return opened makeup to Ulta?

For Ulta’s return policy on used makeup, you can return any item as long as the original components are intact. You’ll receive a full refund if you have your receipt or rewards membership ID that you used when you purchase. 

Can you return Ulta products at Target?

If you ordered on or in the Target app, you may return all Ulta Beauty at Target items at any target store.