The app is referred to as Support, though not a lot is known about it right now. Even the screenshot is a mockup: already offers telephone chat support for Nexus devices, but this would offer another level of assistance to help those who run into a problem.  You may also have noticed those on-screen navigation buttons look different. Another rumor indicates may be going with a different design, opting for filled-in icons instead of outlines, a home button sporting ‘s four colors. It all looks a little odd right now, so let’s hope this is a work-in-progress. y this matters: One of the advantages of an ione is you can walk into an Apple Store get hs-on support. Samsung has also branched out in this area with dedicated support inside Best Buy stores. If wants its Nexus line to have wider appeal beyond tech enthusiasts, this may be a route it needs to go down.